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FAQ - ACS FAQ ​

Introduction ​

This page contains the most frequent questions related to ACS system configurations and processes. The goal is to provide quick and clear answers to the most common questions faced by users.

Frequently asked questions ​

How to set up a new device in the ACS?

  1. Access the equipment (via web interface or physically)
  2. Locate the configuration section CWMP or TR-069
  3. Fill in the following fields: -URL CHA:http://[seu_dominio]/tr069
  • User name ACS: admin
  • ACSpassword: password provided in installation
  • Periodic information interval: 1200 seconds
  • Connect request user name: IXCSoft
  • Connect request path: password provided in installation
  • Connect door: 7547
  • Connection path: /tr069
  1. Save settings
Be sure to use the credentials provided during installation of the ACS system.

What are the requirements for pointing out a new device to the ACS?

  • What? The equipment shall support the CWMP protocol (TR-069, TR-098, TR-181)
  • You need access to the equipment (web or physical) How to set up a new device for the ACS?
  1. Locate the CWMP/TR-069 settings on the equipment
  2. Set the following parameters:

CHA user name

Information interval Username Digest

Connection port Connection path For ONTs, configure the WAN interface service type for INTERNET TR069

# How to perform mass display of devices in the ACS? ​

  1. Prepare yourself:
  • Ensure web access to all equipment
  • Identify the CGNAT blocks used
  • List all possible access passwords to the equipment
  • Provide a model of each type of mapping equipment
  1. Contact technical support to start the procedure
  2. The technical team will use a BOT to perform the mass pointing
  3. This process is only necessary once, during migration to the ACS system ####### What is the automatic provisioning of IPv6 in the IXC ACS? It is a feature that enables IPv6 on multiple devices simultaneously, eliminating the need to enable IPv6 manually on each device individually.

What are the benefits of automatic IPv6 provisioning? ​

  • Process automation
  • Increased reliability
  • Resolution of IPv4 scarcity
  • What? Effective functionality for services like streaming and online games

How to activate automatic IPv6 provisioning? ​

  1. Access the menu Tools > Automatic Provision
  2. If not available, adjust permissions in the Groups menu

What are the IPv6 activation options in automatic provisioning? ​

-Where possible: Check IPv6 for all interactions

  • On restart: Enables IPv6 whenever the device restarts How to monitor IPv6 status on devices?
  • What? Data is collected every 30 minutes
  • What? The system displays the proportion of devices with IPv6 active, without IPv6 and with IPv6 disabled

How to disable IPv6 on a specific device? ​

  1. Access the device in the IXC ACS
  2. Go to Conectivity -> Internet -> Disable IPv6
  3. Set a waiting time for automatic reactivation What's the difference between TR-069 and CWMP? TR-069 (Technical Report 069) is the technical name of the CWMP protocol (CPE WAN Management Protocol). Both terms refer to the same remote device management protocol. ####### How often do the devices communicate with the ACS? By default, the devices communicate with the ACS every 1200 seconds (20 minutes), as configured in the "periodic information interval". However, this interval can be adjusted as necessary. Is it possible to manage devices that are after NAT? Yes, ACS can manage devices behind NAT using Connection Request functionality, which allows ACS to initiate communication with the device. ####### How often is the ACS system updated? The ACS system receives regular updates to improve safety, performance and add new features. It is recommended to keep the system up to date. Consult our support team for information on updates programming.

Solving Common Problems ​

####### The device doesn't appear in the ACS. What to do?

  1. Check that the TR-069/CWMP settings are correct on the device
  2. Make sure the device has connectivity to the ACS server
  3. Check for firewalls blocking communication on port 7547.
  4. Restart device and wait for next range of information How to solve authentication problems with the ACS?
  5. Confirm that credentials (user name and password) are correct on the device
  6. Check that the device is using the correct authentication protocol (usually Digest)
  7. Make sure the device clock is synced ####### What to do if automatic IPv6 provisioning is not working?
  8. Check that the device supports IPv6
  9. Confirm that the network is configured to provide addresses IPv6
  10. Check device logs to identify possible errors in IPv6 configuration Is it possible to configure UPnP in ACS? In ACS, the graphical interface does not allow editing UPnP settings. These changes can be made through direct access to the device via the web or throughÁrvore de Parâmetros.

# How to configure QoS through ACS on devices? ​

The ACS does not support this configuration, since QoS is applied to the speed plan and not necessarily to device management. However, it is possible to apply these settings by accessing the router through its web interface.

Final considerations ​

This FAQ will be updated quarterly based on the assistance provided by the support team. Stay informed about the latest updates and improvements in the ACS system.

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